Privacy Policy
Last updated 7 October 2026
This policy explains what personal information Australian Standard Compute collects, why, and what we do with it. We handle personal information in line with the Australian Privacy Principles. Questions or requests: [email protected].
Your prompts and the model's answers
We do not log, store or read the prompts you send or the answers the model writes, and we never use them to train models. While a request runs, and for a short time afterwards, its text is held in GPU memory so that your next turn starts quickly. That memory is kept separate for each customer: one customer's cached text is never used for another's request. The same applies to questions asked of the setup assistant on the account page.
What we collect
- Account details: your email address and a one-way hash of your password (we cannot see your password).
- API keys: a one-way hash of each key's secret (we cannot see or recover the secret), its name, plan and settings.
- Usage totals: per key and per day, the number of requests and tokens. These are counts only, never content.
- Billing: your Stripe customer and subscription identifiers and their payment status. Card details go directly to Stripe; we never see or store them.
- Website statistics: when you view a page on this website, our own server records the page, how long it stayed in view, which links and buttons were clicked (their label, never anything you type), the website that sent you there (its name only), your country as Cloudflare reports it, and whether you are on a phone, tablet or computer. Visits are counted with an anonymous id made from your IP address and browser that changes every day and cannot be traced back to you; your IP address itself is not stored, and no cookie is set. We use these statistics to see how the website is used and improve it. If your browser sends a Do Not Track signal, none of this is recorded.
- Prices: your country (from Cloudflare) also sets the currency prices are shown in; it is not stored.
- Technical information: your IP address is used briefly to limit abuse (for example too many sign-in attempts) and is not kept in our records. A sign-in cookie keeps you signed in for 30 days.
Why we use it
To run your account and keys, take payments, send you sign-in and password codes and important service notices, prevent abuse, and answer you when you contact us. We do not sell personal information and we do not send marketing email.
Who else handles it
- Stripe processes payments (it may store data outside Australia, including in the United States).
- Cloudflare carries traffic between you and our servers and protects them from attacks; your requests pass through its network. Our website also uses Cloudflare Web Analytics to count page visits; it sets no cookies and does not track you across sites. It does not run on API requests.
- Google (Gmail) sends our emails and holds the messages you send us.
Our servers, the GPUs that run the model, and our customer database are in Australia. We may disclose information if the law requires it.
Keeping it
We keep your account details and usage totals while your account exists, and website statistics for 13 months. Billing records may be kept longer where tax law requires. Email us to have your account deleted; we revoke its keys and delete its details, except records we must keep by law.
Your choices
You can ask to see or correct the information we hold about you, or to delete your account, by emailing [email protected]. If you are unhappy with how we handled a privacy matter, tell us first and we will respond within 30 days. You can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Security
Passwords and key secrets are stored only as one-way hashes, the site is served over HTTPS only, and access to our servers is restricted. No system is perfectly secure; if a breach is likely to cause you serious harm, we will tell you and the Commissioner as the law requires.